FREE SHIPPING | ORDERS OVER $150 & UNDER 5KG
DOMESTIC SHIPPING
PROCESSING TIME
Orders are generally processed and dispatched within 1-2 business days after the order is received. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (especially in the lead up to holiday periods or during sale events), shipments may be slightly delayed but we will endeavour to dispatch orders as quickly as possible. Please allow additional days in transit for delivery during these times. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to let you know.
SHIPPING METHODS
We offer two premium parcel shipping methods being Australia Post eParcel Standard and Australia Post eParcel Express. Australia Post offers an extensive delivery network that covers all Australian addresses (including PO Box addresses) with all orders tracked* and requiring signature upon delivery (unless otherwise instructed by you). NOTE: If you provide authority to leave, we cannot accept responsibility for missing parcels.
We reserve the right to select a different shipping method depending on order specifics. This is generally only required for large and heavy orders where it may be more economically viable to use the services of a road freight courier.
*A 'Letter Post' option may be available at checkout on orders where the items being purchased would generally be categorised as letter size for postage purposes (e.g. labels). This option is low-cost and economical, but does not provide parcel tracking or signature on delivery. Items are sent in a rigid mailer envelope to prevent damage.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping rates are automatically calculated based on the size, weight and the shipping address postcode and are displayed during the checkout process. We endeavour to keep our rates as low as possible while providing you with a reliable 'signature on delivery' service and sending well packed orders to ensure they arrive intact (especially when sending glass). For a shipping quote, use our shipping calculator within the shopping cart. Note: When our online store is closed for holidays, our shipping options/calculator will be disabled and shipping quotes will not be available.
The information below is indicative only:
Shipping Method | Estimated Delivery Time (after dispatch) | Shipping Cost |
Australia Post eParcel Standard | 3-7 business days* | From $11.90 depending on order specifics. Capped at $17.95 (Australia only). |
Australia Post eParcel Express | 1-2 business days* | From $14.95 depending on order specifics. Sorry there is no cost cap with this option. |
Letter Post | 3+ business days* | $4 flat rate. Only available on orders that meet the standard weight and dimensions for letter rates with Australia Post. |
*Delivery timeframes are a guide only and do not include our processing time as stated above.
PICKUP
Pickup is available Tuesday and Thursday from 9.00am - 2.00pm and by appointment from our store at 11 Bindleys Rd, Mount Crosby, Qld 4306.
We will contact you via email or SMS to advise when your order is ready for collection.
The 'Pickup' option will only be shown at checkout if your postcode is between 4000-4693. Postcodes outside of these regions will not be be presented with a Pickup option at checkout. If you are visiting from outside of the local region and would like to pickup your order, please contact us via email (hello@vitalia.com.au).
INTERNATIONAL
We offer shipping to New Zealand. Rates can be calculated during the checkout process prior to paying for and confirming your order.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vitalia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Vitalia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11 Bindleys Road, Mount Crosby 4306. Our ABN is 50 131 863 940. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information ABOUT third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us via email us as soon as possible using the CONTACT US form on our website. We will promptly correct any information found to be incorrect.